Question 1

What is a dispatcher?

Accepted Answer

A person who works to manage freight on behalf of a carrier or owner-operator. They locate freight loads and oversee their delivery. Ensuring goods arrive on time and undamaged. Truck dispatchers also offer support for drivers by relaying import information and aiding with issues. A dispatcher should have good judgement skills and the ability to make decisions quickly.

Question 2

What is a truck dispatching company?

Accepted Answer

Truck dispatching companies help with scheduling freight deliveries and arranging for pickups. They charge a percentage of the load or bill the trucker a flat weekly rate for their services. These companies can keep owner-operators and small trucking companies busy by finding and negotiating loads for them.Dispatcher companies can schedule truck drivers, communicate shipping details and arrange other information with shippers. You'll also receive efficient driver routes and back-office support, which will reduce the overall paperwork that your company has to deal with. While the core service offered by dispatch companies is finding freight loads, most companies offer an array of additional support. For instance, compliance checks and customer service are common services they provide.

Question 3

How does a truck dispatching company work?

Accepted Answer

When you work with a truck dispatching company, you'll get to PARTNER with a company that works on your behalf. These trained and skilled professionals review load boards or use business connections to find TOP-QUALITY loads. From there, they typically negotiate the rates and contractual details of each load. Most dispatchers use computer software that tracks deliveries when they are in route. That way, they can communicate information between shippers and carriers alike to ensure on-time, undamaged deliveries. If an issue arises, the dispatcher team offers support and assists drivers needing to be rerouted. They also communicate with the shipper about weather delays or vehicle problems that potentially impact agreement terms. This constant communication can help carriers provide better service to shippers, resulting in high-quality, long-term relationship.

Question 4

How much does a truck dispatcher services cost?

Accepted Answer

Some truck dispatching services charge a flat rate like $50 per load or $225 per week. However, most truck dispatching companies will charge a percentage of income for each load, usually 5% to 10%.

Question 5

How do dispatchers find loads?

Accepted Answer

Dispatchers typically have a network of industry connections, which they will use to find loads. Many freight dispatchers also use load boards, enabling them to efficiently find loads that align with your timetable and capabilities.

Available Services

Full Dispatcher Service